Reference

How Our Terms Work for You

Using Khalo Bangladesh means agreeing to the terms set out here. Access and eligibility depend on your local law and the regions where this platform operates — if you're in Bangladesh, check whether online gaming is permitted under the rules that apply to you…

Account TermsPrivacy and DataWallet PolicyEligibility RulesAccess by Region

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Terms That Govern Your Account

Khalo Bangladesh Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your account on Khalo Bangladesh is personal and non-transferable. When you register, you confirm that you meet the age and eligibility requirements set by the laws of your region. We do not extend access where local law prohibits it, and availability may change based on jurisdiction.

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All wallet activity — whether you fund your account via bKash, Nagad, or Rocket — is subject to the transaction terms published at the point of payment. We retain the right to suspend or close accounts where we identify a breach of these terms, including misuse
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of wallet credentials or attempts to circumvent access controls. Funds held in your account wallet at the time of suspension are subject to a verification review before any release. If you believe a decision was made in error, our support team handles formal disputes. Khalo Bangladesh
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does not accept liability for losses arising from your use of the platform where that use was unlawful under your local law. These terms are updated periodically; continued use of the platform after an update constitutes acceptance.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND SECURITY

How We Handle Your Account Data

Account security at Khalo Bangladesh starts at registration. Your phone number and wallet details — whether bKash, Nagad, or Rocket — are stored with encryption and never shared with third parties outside our payment processing partners. We retain transaction data for as long as required under applicable financial regulations, and you can request a summary of your account activity through the help centre at any time. Cookie use on the platform is limited to session management and fraud detection; you can adjust cookie preferences in your browser settings, though some functions may not work without session cookies.

Data Retention

We keep your account and transaction records for the period required by applicable law. After account closure, data is held for the regulatory minimum then deleted.

Cookie Policy

Session and security cookies are active by default. Analytics cookies are optional and can be declined without affecting your account access or wallet functions.

Account Security

Two-step verification via OTP is available on your registered mobile number. We recommend enabling it, especially if you use bKash or Nagad for regular deposits.

Data Requests

To access, correct, or delete personal data we hold, submit a request via the help centre. We process these within the timeframe set by applicable data protection rules.

CONTACT AND DISPUTES

How to Reach Us on Policy Matters

If you have a question about these terms, a dispute over an account decision, or a data request, our support team handles all of that. Reach out through the channel that works best for you — we respond to policy queries separately from general account help so they get proper attention.

Live Chat Open chat from the account menu. Policy and dispute queries are flagged to the compliance team during staffed hours.

Email Support Send account or legal queries to our support address listed in your account settings. Include your registered phone number for faster routing.

Account Help Centre The help section inside your account covers common policy questions, account closure steps, and data request procedures.

Common Legal Questions

Here are the questions we hear most often about terms, account rules, and your rights as someone using the platform.

You must meet the minimum age set by your local law and be in a region where this platform is accessible. Eligibility depends on the rules that apply where you are — we do not override local law.

Funds in your account wallet are held pending a verification review. Once the review is complete, eligible balances are returned via the payment method you used — bKash, Nagad, or Rocket — subject to the outcome.

Yes. Submit a closure request through the help centre in your account settings. After closure, we retain data for the minimum period required by law, then delete it on request.

Contact support via live chat or the email address in your account settings. Flag it as a formal dispute and include your registered phone number. Policy queries are handled separately from general support tickets.

We update these terms when platform rules or legal requirements change. We notify you via the contact details on your account. Continued use after an update means you accept the revised terms.

Your wallet number is shared only with the payment processor handling that specific transaction. We do not sell or pass your Nagad, bKash, or Rocket details to any third party for marketing or other purposes.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoNagad MoneyZap InfoKhalo Bangladesh Banking

How Our Terms Work for You

How We Handle Your Account Data

Data Retention

Cookie Policy

Account Security

Data Requests

How to Reach Us on Policy Matters

Common Legal Questions

01 Who can open an account on Khalo Bangladesh?

02 What happens to my wallet balance if my account is suspended?

03 Can I close my account and request a data deletion?

04 How do I dispute an account or payment decision?

05 Do these terms change, and will I be told when they do?

06 Is my bKash or Nagad number shared with anyone?

Legal

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